Cancellation Policy 

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Services:

When an appointment date or time must be changed by DivineMama LLC for any reason the next 3 available appointment times will be offered to you. You will be notified of the change and of the current appointment options at that time. If we are unable to reschedule within 30 days of notification of the need to reschedule, the customer will be entitled to a full refund. A full refund will be honored upon prompt notification by email detailing your inability to reschedule due to all alternate dates available conflicting with your personal schedule.

 

Appointments canceled by the client 24 hours prior to the scheduled time will be fully refunded. Any cancellations within the 24 hour window of the scheduled appointment will be refunded half of the cost of the service. No shows for appointments forfeit the entire cost of the service and will only be allowed to reschedule once. 

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Events:

When a scheduled event must be changed or cancelled by DivineMama LLC for any reason, you will be notified by email and offered an alternate date. If you are unable to attend the rescheduled event or a comparable upcoming event you will be refunded 50% of the cost of the event you were originally registered for. 

If the client should need to cancel, event cancellations and refund requests must be made via email request within 24hours of ticket purchase. No refunds will be issued for events, classes, seminars, or workshops after the time stated (24hrs post purchase). Once the client has made the reservation they are thereby in agreement of these terms without respect to their ability or lack therof to be in attendance to the scheduled event (class, seminar, or workshop). The client is not entitled to a refund due to any special circumstances, including the client's inability to attend for single and/or recurring events (class, seminar, workshop, etc.) as they have already made the commitment. DivineMama LLC will honor an email request to transfer the remaining courses to another individual on a case-by-case basis at the discretion of the host. A client may also be granted the right to resume a course at a later time for a pro-rated fee.